RETURN POLICY

We want every Variocean order to arrive as expected.

If you experience an issue with your purchase, please review the policy below before requesting a return.

RETURN ELIGIBILITY

Unless otherwise stated, eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must generally be:

• Unused
• Unopened
• In original condition
• In original packaging
• Accompanied by proof of purchase

For hygiene, safety, and product integrity reasons, fragrance products that have been opened, used, materially altered, or damaged after delivery may not be eligible for return unless the product was defective, damaged upon arrival, or incorrect.

NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, we may be unable to accept:

• Opened or used fragrance products
• Products without original packaging
• Products damaged through misuse or improper storage
• Final-sale items clearly identified as final sale
• Gift cards
• Promotional gifts
• Products purchased from unauthorized third-party sellers

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us at [Customer Service Email] as soon as reasonably possible after delivery.

Include:

• Order number
• Description of the issue
• Photos of the product
• Photos of the shipping packaging

Please retain the product and packaging until your request has been reviewed.

HOW TO REQUEST A RETURN

Before sending a product back, contact:

[Customer Service Email]

Please provide your order number and reason for return.

Do not send returns to an address without receiving return instructions from our customer service team.

Unauthorized returns may experience delays or may not be accepted.

RETURN SHIPPING

Unless the return is due to our error or an eligible damaged, defective, or incorrect product, return shipping costs are generally the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by applicable law or unless the return resulted from our error.

REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

After we process a refund, your financial institution may require additional time to post the credit to your account.

EXCHANGES

If exchanges are available, please contact customer service before returning the original product.

Depending on inventory and location, we may recommend returning the eligible item and placing a new order instead.

CANCELLATIONS

Orders may only be canceled before they enter fulfillment.

Because orders may be processed quickly, cancellation requests are not guaranteed.